Your AC stops cooling on a hot afternoon. You pick up your phone and Google "xyz brand customer care number." Then the hunt begins.
The first result is a third-party site. The second lists a number that was changed two years ago. The third is a toll-free number that just says "this number does not exist." You try another one and end up on hold, or worse, talking to someone who has nothing to do with the brand at all. It is bad enough that police in Hyderabad have warned people against Googling customer care numbers in the first place.
This happens with brands everywhere. Customer care numbers are buried on websites, hidden behind app logins, or scattered across old forums. Some are outdated. Some are broken. And the person paying the price is the one sitting in a hot room, waiting for their AC to work again.
At Everyware, we're trying to fix this. Our app is built to make booking a complaint as simple as possible. You pick your appliance, tell us what's wrong, and we book it with the authorised service centre. No searching, no waiting on hold, no guessing which number is real.
But we also know how people actually behave. Many of us, especially older family members, simply prefer picking up the phone and talking to a person. That habit is not going away, and it shouldn't have to.
So we're doing something simple. We're going to put the latest, working toll-free numbers on the Everyware website, all in one place, kept up to date.
Next time something breaks at home, you shouldn't have to dig for help. Book it in a few taps on the app, or call a number you can trust. We want the very first step to be the easy one.
Everyware is built by Fixolutions Systems.
Coming soon: the latest toll-free numbers, right here on the Everyware website.