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Terms of Service

Fixolutions Systems Private Limited

Effective date: 3 October 2026

These Terms of Service ("Terms") govern your use of the EveryWare mobile and web application (the "App") operated by Fixolutions Systems Private Limited ("Fixolutions", "we", "us", "our"). By creating an account or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

1. What the App does

The App connects you digitally with the customer care of Business Users, meaning white good manufacturers, brands and their service agencies. Through the App you can:

  • register your appliances, including by scanning a QR code;
  • save your service addresses;
  • raise service requests or complaints, with a description and up to 3 photos;
  • track the status of your requests and communicate about them.

Fixolutions is a technology platform and an intermediary. We do not manufacture appliances and do not perform repairs or servicing ourselves. Repairs, installations, warranty and AMC services are provided by the relevant Business User, service agency or technician ("Service Provider").

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract under Indian law to use the App. If you use the App on behalf of another person or a business, you confirm that you are authorised to do so.

3. Your account

  • You sign in using a supported method such as Google Sign-In. You are responsible for keeping access to that account secure.
  • You must give accurate and up-to-date information, including your name, contact details, address and appliance details (such as date of purchase and warranty or AMC information).
  • You are responsible for all activity that happens through your account. Tell us promptly at support@everyware.in if you believe your account has been misused.

4. Service requests

  • When you raise a request, you authorise us to share the information needed to resolve it with the relevant Service Provider, as described in our Privacy Policy.
  • Assigning a technician, visit timings, diagnosis, repair, spare parts and charges are decided by the Service Provider. We will try to keep request statuses accurate, but we do not guarantee response or resolution times.
  • Whether a repair is covered by warranty or AMC is decided by the Business User under its own warranty or AMC terms.
  • Any charges for services or parts not covered by warranty or AMC are between you and the Service Provider, unless we tell you otherwise in the App.
  • You agree to provide safe and reasonable access to the appliance at the service address for scheduled visits.

5. Acceptable use

You agree not to:

  • give false information, or raise fake, duplicate or abusive requests;
  • upload content that is unlawful, offensive, infringing, or that contains other people's personal data without their consent;
  • harass, threaten or abuse technicians, Service Provider staff or our staff;
  • try to gain unauthorised access to the App, its servers or other users' data, or interfere with how the App works;
  • copy, reverse engineer, scrape or resell any part of the App, except as allowed by law.

We may suspend or remove content or accounts that break these rules.

6. Content you upload

You keep ownership of the photos, descriptions and other content you submit. You give Fixolutions and the relevant Service Providers a non-exclusive, royalty-free licence to use that content only to process your requests, operate and improve the App, and meet legal obligations.

7. Third parties

The App relies on third-party services such as sign-in, hosting, maps and notifications, and on Service Providers. Their own terms and policies apply to what they do. We are not responsible for the acts, omissions, products or services of Business Users, Service Providers or other third parties.

8. Intellectual property

The App, including its software, design, logos and the EveryWare and Fixolutions names, belongs to Fixolutions or its licensors. These Terms give you a limited, personal, non-transferable, revocable licence to use the App for its intended purpose. Brand names and logos of Business Users belong to their respective owners.

9. Availability and changes to the App

We may update, change, suspend or discontinue any part of the App at any time, including through automatic over-the-air updates. We do not guarantee that the App will always be available, uninterrupted or error-free.

10. Disclaimers

The App is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant the quality, safety, timeliness or outcome of any service performed by a Service Provider.

11. Limitation of liability

To the fullest extent permitted by law:

  • Fixolutions will not be liable for any indirect, incidental, special or consequential loss, or for loss of data, profits or goodwill.
  • Fixolutions will not be liable for damage to appliances or property, or for injury, arising from services performed by Service Providers.
  • Our total liability to you for any claim arising from the App will not exceed INR 1,000.

Nothing in these Terms limits liability that cannot be limited under applicable law, including the Consumer Protection Act, 2019.

12. Indemnity

You agree to indemnify Fixolutions against claims, losses and costs arising from your breach of these Terms, your misuse of the App, or content you submit.

13. Suspension and termination

  • You may stop using the App and request deletion of your account at any time by emailing support@everyware.in from the email address linked to your account. Deletion of your data is handled as described in our Privacy Policy.
  • We may suspend or terminate your access if you breach these Terms, if required by law, or to protect users, Service Providers or the App.
  • Sections that by their nature should survive termination (including 6, 8, 10, 11, 12 and 15) will continue to apply.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version in the App and change the effective date. Material changes will be notified in the App or by email. If you keep using the App after changes take effect, you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of India. Subject to your rights under applicable consumer protection law, the courts at Noida, Uttar Pradesh will have exclusive jurisdiction over any dispute arising from these Terms or the App.

16. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made under it, you can contact our Grievance Officer with any complaint about the App or your data:

We will acknowledge complaints within 24 hours and try to resolve them within 15 days.

17. Contact

Fixolutions Systems Private Limited

EveryWare HQ, Noida, NCR, India

Email: support@everyware.in

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